Maximizing
Your Investment
Every single touchpoint in your contact center has an impact on your ability to be successful.
In this ever-changing economic climate, there is a constant need to look for improvements across processes and practices and create productivity and efficiency uplifts within a specified budget.
The Contact Center Assessment covers all areas of the contact center, from strategy through to governance. It is designed to help you determine how you are performing against industry standards. The results of each area are presented as you work through the survey and provide immediate insight to help you identify where to focus your efforts next.
Contact Center Assessment
Increase your insight by having others in your company complete the survey. All you have to do is send an email to consulting@calldesign.com.au and provide your company name, names of your colleagues and the date the survey was completed, and Call Design will send you a consolidated results’ report providing even greater insight into the level of maturity in your business.
As you work your way through the survey, you can view your progress in the Results tab. Upon completion, you will be presented with a report which positions you against industry standards; the top 3 areas to focus on and insight into some of the benefits and efficiencies those 3 areas could provide if they were improved.
Let us know how we can help your organization